Hugo Gonçalves
Tour planning, availability requests and itinerary follow-up.
Email Hugo Gonçalves
Start with a clear request
Tell us how you want to experience Portugal.
Request availability, ask a question or share your travel plans. We reply with a realistic itinerary, complete group price and clear next steps.
Reply within 2 business hours
No payment to enquire
EN · PT · ES
Ivo Gonçalves
Operations, transfers, on-the-road coordination and urgent follow-up.
Email Ivo GonçalvesUseful for short questions, pickup coordination and quick follow-up.
+351 963 666 009Phone
For urgent same-day operational questions during business hours.
+351 963 666 009Based in Lisbon
Private tours operate across mainland Portugal by prior arrangement.
Lisbon, PortugalHow can we help?
Choose the right request.
Selecting the correct form helps us respond with the right level of detail.
Response standard
- Reply within 2 business hours
- No automatic payment request
- Written itinerary and group price
General enquiry
Send a question to the team.
Use this form for accessibility, policies, partnerships, press or another subject.
Availability request
Tell us the tour, date and group.
This request does not confirm a booking. We verify availability and reply before payment.
Tour recommendation
Describe your trip and priorities.
We will suggest one or more realistic private routes based on your time and interests.
What happens next
A simple process before confirmation.
We review the request
The team checks dates, location, group size and whether the selected route is realistic.
We confirm availability
You receive an answer, usually within 2 business hours, with any necessary questions.
You receive the full proposal
The itinerary, group price, inclusions, cancellation and payment terms are stated clearly.
You decide before payment
The booking only proceeds after you review and accept the confirmed conditions.
Availability and office hours
When the team replies.
Operational messages for confirmed tours may follow a separate emergency process.
Monday-Friday
08:00-20:00
Saturday
09:00-18:00
Sunday
09:00-16:00
Confirmed-tour assistance
Available as arranged
Before contacting us
Common questions.
No. The enquiry only asks us to verify availability. The booking becomes confirmed after you receive the written proposal, accept the conditions and complete the required payment.
The target response time is within 2 business hours during published office hours. Multi-day or highly customised requests may require additional planning.
Yes, within the available time, geography, ticket conditions and operational limits. Major changes should be agreed before confirmation.
Pickup can usually be arranged from hotels, apartments, cruise terminals and agreed locations within the tour’s operating area.
Some routes can be adapted, but many monuments include slopes, stairs and uneven surfaces. Share mobility requirements before confirmation.
Prefer to browse first?
Explore the tours before sending a request.
Compare destinations, duration, group pricing and experience style before deciding what to ask.