Personal data
Privacy Policy
This policy explains what personal data may be collected, why it is used, how long it is retained and which rights apply.
1. Data controller
The production policy must identify the legal entity responsible for personal data, its registered address and official privacy contact.
Registered entity: WALKBORDER LDA, Lisbon, Portugal.
Registered business facts: WALKBORDER LDA · RNAVT nº 5861 · ALLIANZ — Apólice nº 203377964 — validade 2026-11-17 — montante garantido 75.000,00 €. · Rua Cidade de Évora Lt. 66A, 2975-210 Quinta do Conde, Sesimbra, Setúbal · walkborder@tours.com.pt
2. Data collected
Forms may collect name, email, phone, preferred date, group size, pickup details, interests, mobility requirements and message content.
The website may also process technical data such as IP address, browser, device, referral source and cookie preferences.
3. Purposes and legal bases
Data may be used to answer enquiries, prepare proposals, manage bookings, provide services, meet legal obligations, prevent abuse and improve the website.
The final policy must map each purpose to the correct GDPR legal basis.
4. Sensitive and accessibility information
Mobility, health or dietary information should only be requested where necessary to plan a safe and suitable service.
Access must be limited and retention should be no longer than operationally or legally necessary.
5. Sharing and processors
Data may be shared with guides, transport providers, accommodation partners, ticket suppliers, payment providers, hosting, email and form-storage services when necessary.
The production policy should identify processor categories, safeguards and international transfers.
6. Retention
Enquiry, booking, invoice and legal records require different retention periods.
The final policy must define a documented retention schedule rather than keeping submissions indefinitely.
7. Data-subject rights
Depending on the circumstances, customers may request access, correction, deletion, restriction, portability or objection.
Customers may also lodge a complaint with the competent supervisory authority.
8. Security
Reasonable technical and organisational controls should protect forms, email, WordPress, backups and administrator access.
No website can guarantee absolute security; incidents must be handled through a documented response process.
9. Privacy contact
The production website must publish a monitored privacy email and the official company details.
Privacy contact: walkborder@tours.com.pt.
Need clarification?
Contact the Walkborder team.
Commercial questions, privacy requests and operational concerns should use monitored contact channels.