Cancellation Policy

Demonstration policy: cancellations received at least 24 hours before the scheduled start qualify for a full refund.

Cancellations received less than 24 hours before the start may be non-refundable, except where mandatory law or the confirmed proposal provides otherwise.

Registered business facts: WALKBORDER LDA · RNAVT nº 5861 · ALLIANZ — Apólice nº 203377964 — validade 2026-11-17 — montante garantido 75.000,00 €. · Rua Cidade de Évora Lt. 66A, 2975-210 Quinta do Conde, Sesimbra, Setúbal · walkborder@tours.com.pt

Multi-day journeys, premium vehicles, accommodation, specialist guides and prepaid suppliers may require different deadlines and non-refundable deposits.

Any special condition must be disclosed before payment and repeated in the confirmation.

Requested changes are subject to availability and supplier conditions.

Where the requested change creates a price difference, the customer must approve the revised quotation before the change is confirmed.

Normal rain, fog, heat or seasonal conditions do not automatically cancel a tour.

The route may be adapted where visibility, safety or monument access affects the original itinerary.

If Walkborder cannot operate the confirmed service and no suitable alternative is accepted, the customer should receive the legally applicable refund.

The final policy must distinguish company cancellation, force majeure and third-party supplier failure.

A customer who does not appear at the agreed time and location may be treated as a no-show after reasonable contact attempts.

Pickup waiting periods and consequences must be stated in the confirmation.

Refundability of monument tickets, reservations and third-party services depends on the supplier rules disclosed before purchase.

Walkborder should clearly separate its service refund from any non-refundable external cost.

Approved refunds should be returned through the original payment method where possible.

Processing time depends on the payment provider and must be communicated honestly.