Everything you should know before requesting a tour.

No. The enquiry only asks us to verify availability. The booking becomes confirmed after you receive the written proposal, accept the conditions and complete the required payment.

The target response time is within 2 business hours during published office hours. Multi-day or highly customised requests may require additional planning.

Sometimes, but availability depends on guides, vehicles and monument tickets. Same-day and next-day requests should also be followed by phone or WhatsApp.

Date changes depend on availability and supplier conditions. Contact the team as soon as possible so alternatives can be checked.

Most private day tours use a group price for a defined vehicle capacity. Each tour page states the group size, price and any exceptions.

The tour page lists transport, guide, pickup, tickets, water, tolls and taxes when applicable. Lunch, optional tickets and personal expenses are normally separate unless stated otherwise.

Payment is requested only after availability, itinerary, group price and conditions are confirmed in writing. No payment is taken through the initial enquiry form.

The confirmed price should not change unless the guest requests additional services, changes the group size or alters the itinerary.

The demonstration policy offers a full refund up to 24 hours before most day tours. Final production terms must be reviewed and published clearly.

Most tours operate in normal rain or fog. The route may be adapted for safety, visibility or monument conditions. Cancellation only occurs when operation is unsafe or impractical.

The guide proposes an alternative monument or route. Any ticket differences or refunds are explained before the replacement is accepted.

The current Walkborder product model is private: only your group, guide and vehicle. Any future shared experience must be labelled explicitly.

Yes, within the available time, geography, ticket conditions and operational limits. Major changes should be agreed before confirmation.

Yes, but the itinerary must be selective. A realistic day usually combines Lisbon highlights with one principal Sintra monument.

Yes. Multi-day requests can combine Lisbon, Porto, Douro, Alentejo, central Portugal and the Algarve with transfers and selected experiences.

Pickup can usually be arranged from hotels, apartments, cruise terminals and agreed locations within the tour’s operating area.

Transfers may be arranged as a separate service or combined with an itinerary, subject to luggage, vehicle capacity and timing.

Vehicle type depends on group size, luggage and route. The confirmed proposal should state the appropriate private vehicle category.

Some routes can be adapted, but many monuments include slopes, stairs and uneven surfaces. Share mobility requirements before confirmation.

Yes, demonstration policy provides child seats without additional charge when requested in advance with the child’s age and approximate weight.

Usually yes. Private pacing helps, but walking difficulty varies significantly. The team should recommend suitable monuments and shorter alternatives.

Comfortable shoes are recommended. Bring weather-appropriate clothing, especially for Sintra, the coast and the Douro where conditions can differ from the city.

Lunch is normally not included unless stated on the tour page. Guides can recommend restaurants based on preferences, dietary needs and timing.

The demonstration service supports English, Portuguese and Spanish. Other languages may be available by prior request.

Luggage capacity depends on vehicle and group size. Inform the team in advance, especially for airport transfers or tours connecting two cities.

It is enough for one principal monument and a short town visit. A full day is more appropriate when adding Cabo da Roca and Cascais.

Choose Pena for the iconic palace and panoramic setting. Choose Regaleira for gardens, symbolism, tunnels and a more exploratory visit.

It depends on the selected tour. Each product page states exactly what is included, and the final confirmation lists any timed tickets.

The route can be adapted, but most major monuments include slopes, steps or uneven surfaces. Share mobility needs before confirmation.

Usually yes. The order or selected stops may change when visibility, safety or monument conditions make another route more suitable.

The flight is monitored using the supplied number. Final waiting-time conditions are stated in the written confirmation.

Short practical stops may be possible. Sightseeing stops should be agreed in advance because they affect driver time and price.

Provide passengers, large cases, cabin bags, child seats and special equipment. The team will confirm the appropriate category.

Appropriate child seats can be requested in advance with the child's age and approximate weight, subject to written confirmation.

No. Any displayed value is indicative. The booking is confirmed only after the final route, vehicle, price and payment conditions are accepted.

Usually yes, especially for first-time visitors who want the classic Sintra image.

Regaleira can be more engaging, but the paths and wells still require supervision.

Yes. Final routing depends on ticket availability, traffic and the group's pace.

Some areas are difficult. The route should be adapted before confirmation.

Yes. The final route should be confirmed around your timing, group and mobility needs.

Share your preferred date, number of travellers, starting point, available time and main interests. Mention walking limits, children and any fixed return time. Ask the team to confirm the proposed route, transport, entrances and other inclusions before you book.

The suggested outdoor route does not require a monument visit. If you add a castle, museum or another ticketed attraction, check its official opening information and booking conditions for your date. This guide does not include or guarantee admission.

The full walking route should not be assumed accessible. Alfama includes slopes, steps and cobbled surfaces, and the climb to Chiado adds effort. Describe specific needs before planning. A shorter route, different access points and suitable transport may be more appropriate.

No. This itinerary does not depend on a tram ride. If you want to include one, check current service information and decide how much waiting time fits your day. Keep an alternative way to reach your next stop.

One day can give you a rewarding introduction if you focus on a small number of areas. This route combines Alfama, Baixa and Chiado. It is a selection, not a promise to see every major attraction. Choose fewer stops if you also want a long indoor visit.